Your Privacy Matters to re999
This Privacy Policy explains how re999 collects, uses, stores, and protects the personal information of players registered on the re999 platform. We are committed to handling your data with transparency, security, and respect — so you can focus on enjoying your favourite games with complete confidence.
All data transmitted between your browser and re999 is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is secured at every step of your session.
re999 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to operate and improve the re999 platform.
re999 collects only the data that is strictly necessary to operate player accounts, process transactions, verify identity, and comply with applicable legal obligations. We do not collect data for its own sake.
Players have granular control over non-essential cookies used on the re999 website. Essential operational cookies cannot be disabled, but analytics and marketing cookies can be managed via the cookie preference centre.
You may request a full copy of the personal data re999 holds about you, or request that your data be erased, at any time by contacting our support team. Requests are processed within 30 days of receipt.
re999 is designed specifically for players in Bangladesh. Our data handling practices account for the local context, including support for bKash, Nagad, and Rocket payment data processed in accordance with applicable standards.
This Privacy Policy ("Policy") describes how re999 ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data relating to players ("you", "your") who access or use the re999 website at re999.club and all associated services. This Policy applies to all personal data collected through your registration, use of games, financial transactions, customer support interactions, and general browsing of the re999 website.
By registering an account on re999 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the re999 Platform.
1. Information We Collect
re999 collects personal data from you in several ways: directly when you provide it during registration or account management, automatically as you use the Platform, and from third parties where necessary to verify your identity or process payments. The categories of data we collect are set out below.
- Identity data: Full legal name, date of birth, gender (optional), and national identification number or passport number (collected during KYC verification).
- Contact data: Email address, mobile phone number (used for OTP authentication), and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other).
- Login credentials: Username and encrypted password hash. re999 does not store plaintext passwords at any point.
- Profile preferences: Language preference, notification settings, and responsible gaming limits you have voluntarily set on your account.
- Payment method identifiers: The mobile number associated with your bKash, Nagad, or Rocket account; the last four digits and card type for Visa or Mastercard payments. Full card numbers are never stored by re999.
- Transaction records: Deposit amounts, withdrawal amounts, dates and times of all transactions, transaction reference numbers, and the payment method used for each transaction.
- Bonus and promotional activity: Records of bonuses claimed, wagering progress, and promotional eligibility assessments.
- Device data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, and screen resolution.
- Session data: Pages visited on re999, time spent on each page, games played, bets placed, bet amounts, game outcomes, and session duration.
- Cookie data: Data collected via cookies and similar tracking technologies as described in Section 4 of this Policy.
- Records of any communications you send to re999 support, including live chat transcripts, email correspondence, and any documents you submit for KYC verification purposes.
- Survey responses or feedback you voluntarily provide to re999.
2. How We Use Your Data
re999 processes your personal data only for specific, legitimate purposes. The following table summarises the primary purposes for which we use your data and the lawful basis for each processing activity.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, contact, login credentials | Performance of contract |
| Processing deposits and withdrawals | Financial, transaction, identity | Performance of contract |
| Identity verification (KYC) | Identity, contact, payment method identifiers | Legal obligation |
| Fraud prevention and security | Technical, transaction, identity | Legitimate interest |
| Customer support | Communications, account, identity | Performance of contract |
| Responsible gaming monitoring | Session, transaction, profile preferences | Legal obligation / legitimate interest |
| Personalised promotions and bonuses | Session, transaction, profile preferences | Consent |
| Platform analytics and improvement | Technical, usage, cookie data | Legitimate interest |
re999 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for suspicious activity or potential policy breach, the matter is reviewed by a member of the re999 compliance team before any action is taken.
3. Data Sharing and Disclosure
re999 does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we share the minimum necessary transaction data with the relevant payment processor to execute the transaction. These processors operate under their own privacy policies and are bound by applicable data protection standards. re999 does not store full card numbers or mobile banking PINs.
When you play games powered by third-party providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — limited session and account data (such as a pseudonymous player token) may be shared with that provider solely for the purpose of running the game session. Game providers do not receive your full name, payment details, or contact information.
To comply with our KYC obligations, re999 may share identity documents and related data with trusted identity verification service providers. These partners are contractually required to process your data only for the purpose of identity verification and are prohibited from using it for any other purpose.
re999 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory instruction. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of re999's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
4. Cookies and Tracking Technologies
re999 uses cookies and similar technologies (including local storage and session storage) to operate the Platform, remember your preferences, and analyse how the site is used. The following categories of cookies are used on the re999 website:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly necessary | Session management, login state, security tokens, fraud prevention | No — required for the Platform to function |
| Functional | Remembering language preference, responsible gaming settings, game display preferences | Yes — via cookie preference centre |
| Analytics | Aggregated site usage statistics to help re999 improve the platform experience | Yes — via cookie preference centre |
| Marketing | Tracking promotional campaign effectiveness; personalising bonus offers shown to you | Yes — via cookie preference centre |
You may update your cookie preferences at any time by accessing the cookie preference centre available in the footer of the re999 website. Please note that disabling functional or analytics cookies may affect the quality of your experience on the Platform. Disabling strictly necessary cookies is not possible as they are required for core functionality such as maintaining your login session.
re999 does not use cross-site tracking technologies that follow your browsing activity on websites other than re999.club. Our analytics implementation uses anonymised data that cannot be used to identify individual players.
5. Data Security Measures
The security of your personal data is a core priority for re999. We implement a layered approach to data security, combining technical controls, organisational policies, and ongoing staff training. Our key security measures include:
- Transport encryption: All data transmitted between your browser or mobile app and re999 servers is encrypted using TLS 1.3 with 256-bit AES encryption. Our SSL certificate is issued by a trusted certificate authority.
- Password security: Player passwords are never stored in plaintext. We apply industry-standard adaptive hashing algorithms with unique per-account salts. Even re999 staff cannot view your password.
- Two-factor authentication (2FA): re999 offers SMS OTP-based 2FA for all registered accounts. Players are strongly encouraged to enable 2FA via their account security settings.
- Access controls: Access to player personal data within re999 systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
- Infrastructure security: re999 servers are hosted in secure data centres with physical access controls, continuous monitoring, and regular penetration testing carried out by independent security specialists.
- Payment data security: Full payment card numbers are never stored on re999 servers. Payment processing is handled by PCI-DSS compliant payment processors. Mobile banking transactions via bKash, Nagad, and Rocket are processed through their respective secure APIs.
- Incident response: re999 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your personal data, affected players will be notified promptly with details of the nature of the breach and recommended protective actions.
6. Data Retention
re999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:
- Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure. This retention period is required to meet anti-money laundering and KYC record-keeping obligations.
- Transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
- Session and gameplay data: Retained for up to two years from the date of each session. Anonymised, aggregated analytics data derived from session logs may be retained indefinitely.
- Customer support communications: Retained for up to three years from the date of each interaction, to allow re999 to reference prior communications in the event of a follow-up dispute or complaint.
- Marketing consent records: Retained for the duration of your marketing opt-in, plus two years following any opt-out, to demonstrate compliance with consent requirements.
- KYC documents: Retained for five years from the date of submission or account closure, whichever is later. Physical or digital copies of identity documents are stored in encrypted form and access is strictly controlled.
When personal data is no longer required and its retention period has expired, re999 will securely delete or anonymise it in accordance with our data destruction procedures. Anonymised data from which individuals cannot be identified is not subject to these retention limits and may be retained for longer periods for statistical and research purposes.
7. Your Privacy Rights
As a re999 player, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our support team at . re999 will respond to all valid requests within 30 calendar days of receipt.
You have the right to request a copy of all personal data re999 holds about you. Upon receipt of a verified access request, re999 will provide a structured summary of your data in a commonly used electronic format, free of charge.
If any personal data re999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details such as your email address or phone number, you may update these directly via your account settings. For identity data that requires document verification, please contact support.
You may request that re999 delete your personal data in certain circumstances, for example where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that re999 may be required by law to retain certain data (such as financial transaction records) even following an erasure request, in which case we will inform you of the specific data that cannot be deleted and the reason why.
You have the right to request that re999 restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing and we are considering your objection.
Where re999 processes your personal data on the basis of your consent or to perform a contract, you have the right to receive that data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
Where re999 relies on your consent to process personal data (for example, for marketing communications or non-essential cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You may opt out of marketing communications at any time via your account notification settings or by contacting support.
You have the right to object to re999 processing your personal data where we rely on legitimate interests as the lawful basis for processing. re999 will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment or defence of legal claims.
8. Contact and Policy Updates
If you have any questions, concerns, or complaints about this Privacy Policy or about how re999 handles your personal data, please contact our data protection team by email at . Our support team is available 24 hours a day, seven days a week, and will respond to privacy-related enquiries within five business days.
re999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our Platform. When material changes are made, we will notify registered players via their registered email address or via a prominent notice on the re999 homepage. The revised Policy will take effect from the date stated in the notification.
Your continued use of the re999 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how re999 protects your information. The version number and last-updated date displayed at the top of this page will always reflect the most current version.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version number is 2.4. All prior versions of this Policy are available on request by contacting our support team.
Play With Confidence at re999
Now that you understand how re999 protects your privacy, explore our full range of games and sports betting markets — all secured with 256-bit SSL encryption and built for Bangladesh players.