Responsible Gaming at re999
re999 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. This page explains the practical tools, limits, and support resources available to every re999 player in Bangladesh, so you stay in control of your gaming experience at all times.
Gambling is one of the world's oldest forms of entertainment, and at re999 we want every player in Bangladesh to experience it the way it is meant to be experienced — as fun, as excitement, and as a leisure activity with clear boundaries. re999 takes responsible gaming seriously, not as a regulatory checkbox, but as a genuine commitment to the wellbeing of our players. Every tool described on this page is free to use, available around the clock, and takes effect on your re999 account immediately upon request.
Set daily, weekly, or monthly deposit ceilings directly from your re999 account settings. Once a limit is active, it cannot be increased until a mandatory 48-hour cooling-off period has passed — giving you time to reflect before raising your spending.
Set a personal session time limit and re999 will display an on-screen reminder when your chosen duration is reached. Staying aware of how long you have been playing is one of the simplest and most effective responsible gaming habits.
Request a voluntary self-exclusion period of 1 week, 1 month, 3 months, or 1 year. During exclusion, your re999 account is suspended, all marketing communications are stopped, and login is blocked for the full duration.
Enable periodic reality check pop-ups that appear during gameplay and display your net session balance, total time played, and a prompt to confirm whether you want to continue your session or take a break.
In addition to deposit limits, re999 allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach that threshold, your session is paused automatically until the limit period resets.
Our dedicated support team is available every day of the year via live chat, accessible directly from your re999 account. If you are worried about your gambling behaviour, our trained agents can guide you to the right tools or escalate to specialist help.
1. Our Commitment to Safe Play
re999 was built for Bangladeshi players who love the thrill of casino games, cricket betting, and live sports — and we recognise that with that thrill comes a responsibility to protect our players from harm. Responsible gaming is embedded in how re999 operates: from the moment you register an account, through every deposit, every session, and every withdrawal, our systems are designed to support healthy play habits.
re999 does not encourage players to chase losses, place bets beyond their means, or gamble as a way to address financial problems. The platform is intended solely as a form of entertainment for adults. Every promotional offer re999 makes comes with clear terms, and we do not direct high-value bonus offers at players who have activated any responsible gaming limit or self-exclusion measure on their account.
Our responsible gaming framework covers four core pillars: prevention (age verification, account controls), intervention (automated alerts and limit enforcement), support (live chat access and specialist referral), and recovery (self-exclusion and account cooling-off periods). Each pillar is described in detail across the sections of this page.
2. Age Restriction and Underage Play
re999 is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market available on the re999 website. This rule applies without exception to all players in Bangladesh and is enforced through our Know Your Customer (KYC) identity verification process.
All new accounts on re999 are subject to age and identity verification before full withdrawal privileges are granted. We may request one or more of the following documents to confirm that a player is aged 18 or above:
- National ID card (NID): Bangladesh National Identity Card showing full name and date of birth.
- Passport: Valid Bangladeshi passport, photo page clearly showing date of birth.
- Birth certificate: Official Bangladesh birth registration certificate, where other documents are unavailable.
Players found to have provided false age information during registration will have their account suspended immediately, all winnings forfeited, and any remaining balance returned (minus any bonuses received) via the original payment method used for deposit.
If you share a device, a mobile phone, or a computer with younger family members, re999 strongly recommends taking the following precautions to prevent underage access to the platform:
- Never save your re999 login credentials in a shared browser or mobile device.
- Always log out of your re999 account when you finish a session, especially on shared devices.
- Use a strong, unique password for your re999 account and do not share it with anyone.
- Enable two-factor authentication (2FA) on your account to add a second layer of login security.
- Consider using parental control software on shared devices to block access to online gambling platforms.
3. Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It can develop gradually, and many players do not recognise the warning signs until their gambling behaviour has already begun to affect their finances, relationships, or mental health. re999 wants every player to be informed about the signs of problem gambling so they can seek help early, before the impact becomes serious.
The following behaviours may indicate that gambling has moved beyond harmless entertainment and is becoming a problem. If you recognise several of these patterns in your own behaviour, we encourage you to use the re999 responsible gaming tools or contact our support team for a confidential conversation.
Do you find yourself gambling with money that was set aside for essential expenses — such as rent, food, or bills?
Do you feel anxious, irritable, or restless when you try to reduce or stop gambling?
Have you tried to win back money you have lost by placing larger or more frequent bets than you originally planned?
Do you find yourself spending more time gambling than you intended, or returning to play longer than you planned?
Have you concealed the extent of your gambling from family members, friends, or colleagues?
Has gambling caused you to neglect work, study, family responsibilities, or personal health?
If you answered "yes" to two or more of the questions above, re999 strongly recommends activating a deposit limit or time-out period, and reaching out to our support team for a confidential, non-judgmental conversation about the tools available to you. Help is always free and always available.
4. Deposit Limits and Spending Controls
One of the most practical ways to stay in control of your gambling activity on re999 is to set a deposit limit. Deposit limits cap how much money you can transfer into your re999 account within a defined time period. They do not affect your ability to play with your existing balance — they simply prevent you from adding more funds once the limit is reached.
- Log in to your re999 account and navigate to Account Settings > Responsible Gaming.
- Select Deposit Limits and choose a time period: daily, weekly, or monthly.
- Enter your preferred maximum deposit amount in Bangladeshi Taka (৳).
- Confirm the limit — it takes effect immediately and applies to all deposit methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
If you wish to lower your deposit limit, the new (lower) limit takes effect immediately. If you wish to increase your limit or remove it entirely, re999 applies a mandatory 48-hour cooling-off period before the change takes effect. This delay is intentional — it gives you time to reflect and ensures that impulsive decisions made during a losing session cannot result in immediate additional deposits.
In addition to deposit limits, re999 offers two further spending controls accessible from the same Responsible Gaming settings screen:
- Loss limits: Cap your net losses (deposits minus withdrawals) over a daily, weekly, or monthly period. Once your loss threshold is reached, your session pauses automatically until the period resets. The same 48-hour delay applies if you attempt to increase a loss limit.
- Wager limits: Set a maximum total bet amount per day, week, or month across all games on the re999 platform. This is useful for players who prefer to manage activity by the volume of bets rather than the size of deposits.
5. Time-Out and Self-Exclusion Tools
Sometimes the most effective form of responsible gaming is to take a complete break from the platform. re999 offers two levels of account suspension: a short-term time-out and a longer self-exclusion. Both options are free, immediate, and available directly from your account settings without requiring any prior approval from re999 staff.
A time-out temporarily suspends your re999 account for a period of your choosing. During a time-out, you cannot log in, place bets, or make deposits. Pending withdrawals will still be processed normally. Time-out options available on re999 are:
A time-out can be requested at any time and takes effect within seconds of confirmation. Once a time-out is active, it cannot be cancelled or shortened — it runs its full duration. After the time-out expires, your account is automatically reactivated and you may log in as normal.
Self-exclusion is a more serious commitment intended for players who feel they need a significant break from gambling. When you self-exclude on re999, the following actions are taken immediately:
- Your account is fully suspended for the chosen exclusion period — login is blocked and no deposits or bets can be placed.
- All marketing emails, SMS messages, and promotional notifications associated with your account are permanently paused for the duration of the exclusion period.
- Any active bonuses are forfeited and cannot be reclaimed after the exclusion ends.
- Pending withdrawal requests will continue to be processed normally during the exclusion period.
- Re999 support staff are flagged that your account is under self-exclusion, so no reactivation requests will be accepted until the full period has elapsed.
Self-exclusion periods available on re999 are:
Self-exclusion can be activated in two ways:
- Via account settings: Log in to re999, go to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred period, and confirm. The exclusion takes effect within seconds.
- Via live chat: If you are unable to log in or prefer to speak to a support agent, contact the re999 live chat team and request self-exclusion. Our agents can apply the exclusion to your account immediately, without requiring you to log in.
Daily, weekly, or monthly cap on funds added to your account. Immediate to lower; 48-hr delay to raise.
Automatic session pause when your net losses reach a threshold you have set in advance.
Cap on total bets placed per day, week, or month across all re999 games and markets.
On-screen alert when your chosen session duration is reached, prompting a conscious decision to continue or stop.
Periodic in-game pop-ups displaying net session balance and time played to keep you informed in real time.
Full account suspension for 1 month up to 1 year, with all marketing communications paused immediately.
6. Getting Help and Contacting Support
If you feel that gambling is negatively affecting your life — or the life of someone close to you — the most important step is to reach out for help. At re999, our support team is trained to handle responsible gaming conversations with sensitivity and without judgment. All discussions about problem gambling are treated as strictly confidential.
Our responsible gaming support channel is available 24 hours a day, seven days a week. You can reach us through the following contact points:
- Live chat: Available directly within your re999 account dashboard. Start a conversation and select "Responsible Gaming" as your topic — you will be connected to a trained agent within minutes.
- Email: Send a message to [email protected] with the subject line "Responsible Gaming Request". Our team will respond within 24 hours. Please note that this email address is displayed as plain text and is not a clickable link — type it manually into your email application.
- Activating self-exclusion or a time-out period on your behalf, even if you are unable to log in.
- Guiding you through setting deposit limits, loss limits, or wager limits on your account.
- Providing information about responsible gaming resources available in Bangladesh.
- Escalating your case to our senior responsible gaming officer if you need more specialist support.
- Facilitating a permanent account closure if you decide that you no longer wish to use re999.
If you wish to permanently close your re999 account due to problem gambling concerns, you may do so at any time by contacting our support team. A permanent closure is different from self-exclusion — once your account is permanently closed, it cannot be reopened under any circumstances, and you will not be eligible to register a new re999 account using the same identity documents. Pending withdrawals at the time of closure will be processed and paid out normally.
Enjoy re999 Responsibly — On Your Terms
Responsible gaming tools are already built into your re999 account. Set your limits, explore our games at your own pace, and remember — entertainment should always come first. Browse our full FAQ for more information or log in to manage your account settings.